Help and Support

With our customer support, you’re never left to your own resources when trading.

Customer Support

24htrading’s Customer Support is not just your regular call-in, wait-on-hold-for-5-minutes computer help. We take great pride in our Customer Support, as it reflects and extends company values. We view it as a face of the company and a critical element in our company’s success.
Our Customer Support specialists undergo extensive training and are keen to develop their skills. Our hiring policy is that we don’t just hire “people persons”, but intelligent and highly-qualified problem-solvers. They have career paths and motivation beyond the simple amount of calls they deal with in one hour.

The customer’s needs are the essence and center of all communication.

contact

You can contact our Customer Support Specialists by phone at +61 283 113 231 or email support@24htrading.co.uk. Otherwise, you can describe your question in the form below, and we'll contact you no later than three business days after you have placed the request.

24/5

Our Customer Support is happy to answer your questions and queries 24/5.

multiple languages

Customer Support is available in 9 languages – English, Polish, Czech, Slovak, Vietnamese, Chinese, Russian, Ukrainian and Arabic, and we’re constantly expanding our language pool.
Type your message here

Your financial future is what matters to us

Personal Trading Assistant

Every client of ours has specific trading goals. A Personal Trading Assistant, available on Select accounts, will build a trading strategy to suit your trading goals together with you, step by step.
Here in 24htrading we have combined the best of two worlds: online brokering services and the convenience of having a personal broker. Our revolutionary vision comes from a deep understanding of the drawbacks of trading with a traditional broker. Traditional brokers often charge considerable transaction fees on top of a percentage on overall profits. 24htrading is compensated for its services with the spread – a difference between bid and ask price. You are entitled to 100% of your profits. Besides a variety of research tools we offer, your Personal Trading Assistant will advise you on investment decisions, market trends and portfolio management. You don’t have to wait to contact your broker to place a trade – all trades are immediately executed through our state-of-the-art trading platforms. And you are the only one to gauge how much outside input and advice you need from a Personal Trading Assistant, as opposed to running each decision by a traditional broker. Besides that, you’ll get coaching and instruction on the particular skill set you need to develop to become a successful trader yourself.

Our Personal Trading Assistants are available to you via email or phone, 5 days a week, 24 hours a day. You can also visit our branch for in-person guidance.

Available on Platinum Accounts

Contact us to set up a meeting with your Personal Trading Assistant.

we provide solutions for everyone